Shipping Policy
Shipping Information
At Quality PCM, we keep shipping simple and straightforward with one flat-rate option for all domestic orders.
Processing Time
All orders require VIN programming before shipment. Orders placed before 2:00 PM EST Monday through Friday are programmed and shipped the same business day. Orders placed after 2:00 PM EST or on weekends and holidays will be processed the next business day.
Shipping Method & Transit Time
Flat-Rate Shipping
- Transit Time: 3-5 business days
- Cost: $14.95 flat rate
- Carrier: UPS Ground or FedEx Ground
Note: Transit times are estimates and do not include processing time.
Order Tracking
All orders include tracking information. Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also log into your account on our website to view order status and tracking information.
Shipping Destinations
United States
We ship to all 50 states, including Alaska, Hawaii, Puerto Rico, and U.S. territories. Additional shipping charges may apply for Alaska, Hawaii, and territories.
Canada
We ship to all Canadian provinces. International orders are shipped via UPS or FedEx International. Typical transit time is 5-10 business days. Customers are responsible for any customs duties, taxes, or brokerage fees assessed by Canadian customs.
Mexico
We ship to Mexico via FedEx International. Typical transit time is 7-14 business days. Customers are responsible for all customs duties, taxes, and brokerage fees.
Other International Destinations
We currently do not ship to countries outside the United States, Canada, and Mexico. If you need a PCM shipped internationally, please contact us to discuss options.
Signature Requirement
Due to the value of our products, all orders over $400 require a signature upon delivery. If no one is available to sign, the carrier will leave a notice and attempt redelivery. You may also arrange to pick up your package at a local carrier facility.
Address Accuracy
Please ensure your shipping address is complete and accurate when placing your order. We are not responsible for packages delivered to incorrect addresses due to customer error. Address corrections requested after shipment may incur additional fees from the carrier.
P.O. Boxes
We cannot ship to P.O. Boxes. Please provide a physical street address for delivery.
Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please contact us immediately. We will file a claim with the carrier and either reship your order or issue a refund, at your preference. Please inspect your package upon delivery and note any visible damage with the carrier driver.
Questions?
If you have questions about shipping or need assistance with your order, please contact us at support@qualitypcm.com or call 1-888-735-1564.