Lifetime Warranty

Every Powertrain Control Module sold by Quality PCM is backed by our industry-leading Lifetime Warranty. We are committed to providing quality products, and this warranty reflects our confidence in the modules we sell.

What's Covered

Our Lifetime Warranty covers:

Manufacturing defects in materials or workmanship
Internal component failure under normal operating conditions
Programming errors or calibration issues caused by our programming process
Premature failure of properly installed units

What's Not Covered

The warranty does not cover failure or damage resulting from:

Physical damage (cracks, dents, broken connectors, bent pins)
Water, moisture, or liquid damage
Damage from electrical system problems (voltage spikes, shorts, reverse polarity)
Fire, theft, accident, or acts of nature
Improper installation or removal
Modifications, tampering, or attempts to reprogram the unit
Use in racing, competition, or off-road applications
Damage caused by vehicle malfunctions unrelated to the PCM

Warranty Duration

The Lifetime Warranty remains in effect for as long as the original purchaser owns the vehicle in which the PCM was installed. The warranty is transferable to subsequent owners with proof of original purchase.

How to File a Warranty Claim

Contact Us: Email support@qualitypcm.com or call 1-888-735-1564. Provide your order number and a description of the problem.
Troubleshooting: Our technical support team may ask you to perform some diagnostic steps to verify the PCM is the cause of the issue.
RMA Issuance: If we determine the PCM has failed, we will issue a Return Merchandise Authorization (RMA) number and return shipping instructions.
Return the Unit: Ship the defective PCM to us using a trackable shipping method. For verified manufacturing defects, we will provide a prepaid return label.
Inspection & Replacement: Upon receiving the unit, we will inspect it to verify the failure is covered under warranty. If approved, we will program and ship a replacement unit within 1-2 business days.

Warranty Replacement Shipping

Warranty replacement units are shipped via our standard flat-rate shipping at no charge.

Advance Replacement Option

Need your vehicle running immediately? We offer an Advance Replacement program. We will ship a replacement PCM before receiving your defective unit. A credit card hold equal to the full purchase price will be placed on your account. Once we receive your defective unit and verify the warranty claim, the hold will be released. If the returned unit is not covered under warranty, the hold will be converted to a charge.

Warranty Claim Timeline

RMA Processing: 1 business day
Inspection Upon Receipt: 1 business day
Replacement Programming & Shipping: 1-2 business days
Total Typical Turnaround: 7-10 business days (including shipping both ways)

Proof of Purchase

Warranty claims require proof of original purchase from Quality PCM. This can be your order confirmation email, invoice, or the order number associated with your account.

Limitation of Liability

Our liability under this warranty is limited to the repair or replacement of the defective PCM. Quality PCM is not responsible for any incidental or consequential damages, including but not limited to towing costs, rental car expenses, lost wages, or damage to other vehicle components.

Questions?

If you have questions about our warranty or need to file a claim, please contact us at support@qualitypcm.com or call 1-888-735-1564.

Warranty Information